FAQ

When will I receive my order?
From the end date of competition, it typically takes 2-3 weeks to receive your order. This includes mailed items, digital downloads (DropBox), and studio pa...
Tue, 13 Mar, 2018 at 10:11 PM
How does a "Digital Download" work?
We will send you an email, as well as a text message including a DropBox link. Simply copy and paste the link we sent you into your browser (this will open ...
Tue, 13 Mar, 2018 at 10:12 PM
Can I view the photos and video online?
Unfortunately no. This is to protect the privacy of both the dancers, as well as the choreographers. However, you can still purchase the photos and videos h...
Tue, 13 Mar, 2018 at 10:12 PM
How long does the download link from DropBox stay available?
The link will remain live for 7 days to allow ample time for downloading, so make sure you go ahead and download it! If a link is needed to be reinstated af...
Tue, 13 Mar, 2018 at 10:13 PM
Can I still order a USB after the event has taken place?
You sure can! Give us a call at (864)416-7329 and we can take a payment over the phone. The USBs are 16gb USB3 and cost $12.00. Please allow 2-3 weeks for d...
Tue, 19 Dec, 2017 at 4:08 PM
What if I ordered the wrong photo or video?
No problem! Just give us a call or email. We will review your case and come to a solution that is fair for both parties. 
Tue, 13 Mar, 2018 at 10:13 PM
Can I still order a Studio Package after the event has taken place?
You sure can! Give us a call. We can process a payment over the phone, or set up an online payment process through our website for parents to purchase indiv...
Tue, 13 Mar, 2018 at 10:13 PM
Can I order a DVD instead of a digital download or on a USB?
You can not. Our delivery options consist of digital download and USB.
Tue, 19 Dec, 2017 at 4:19 PM
Are there any discounts that can be applied to my order?
Yes! We have multitudes of discounts for photos and videos. We also can do immense discounts on studio packages!
Tue, 19 Dec, 2017 at 4:23 PM
What does joining "Team Platoon” consist of?
When joining Team Platoon, you will receive a branded flash drive and your order on the flash drive prior to leaving the competition. You can also bring thi...
Tue, 13 Mar, 2018 at 10:14 PM