Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you your memories as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the PLATOON sites as well as our onsite events.  If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use, which govern your use of our Site.


All prices for events or product are stated in U.S. Dollars.

Payment Methods

We accept several methods of payment to accommodate your needs. iplatoon.net accepts Visa, MasterCard, and Discover, while onsite at any specific event we accept Amex, Visa, MasterCard, and Discover.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page, email, or text receipt) after submitting payment information, or if you experience an error message or service interruption after submitting online payment information, it is your responsibility to confirm via phone or email whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

There are no refunds, returns or exchanges for digital downloads.  Please note, when the client choose to receive the product through digital download, you understand it can take up to three weeks to receive.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to products you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase product from our website or onsite events. Should you do so, your order may be canceled, and we may, in its sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If a refund is issued, it will be issued using the same method of payment that was used at purchase.

Billing Information Verification

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, Our customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order.